Getting started
Jira Similar Issue Finder (JSIF) is a tool that allows for a fast and intuitive search for similar issues based on selected attributes to optimize task management and improve efficiency.
Permission required
Remember that in order to carry out the steps described below and install JSIF Jira Similar Issue Finder you have to be a Jira administrator.
1. Go to the Explore apps for Jira page via:
a)
Click the Administration cog icon and select Manage apps
or
b) Click Apps on the top menu and then Explore more apps
2. In the Search for apps Jira Similar Issue Finder and press
Enter.
3. Click
Try it Free to begin a new 30 day trial
4. In the pop-up window that appears in the center of the screen, confirm the app installation and start the 30-day trial by clicking the
Start free trial button.
1. Go to JSIF Jira Similar Issue Finder page on the Atlassian Marketplace
2. Select Cloud as type of hosting
3. Click the Try it free button
4. Select a Jira site to install this app
4. Click Start free trial
5. You will be redirected to your Jira page, where you will need to confirm the app installation by clicking the Start free trial button.
Wondering what to do now? You can explore the rest of the documentation to find out what Jira Similar Issue Finder has to offer and take advantage of it. However, if you want to hop into action right away, just do it! Jira Similar Issue Finder is straightforward and user-friendly to let you enhance your processes quickly.
If it happens that you need our assistance on any step of your journey with Jira Similar Issue Finder, just get in touch through our support portal or write a message at support@mintyminds.com.
Global Configuration
After installing Jira Similar Issue Finder define your configuration for panel that will be available on the view screens of issues in your Jira.
Go to
Jira Administration → Apps → Similar Issues
.
Available configuration options include:
Allow to overwrite in project settings - Enable this option to allow project administrators to create their own configuration for Jira Similar Issue Finder. Project-level configuration will override the global configuration. This option is only active for projects where the panel is available.
Available for all projects - Enable this option to activate the panel for all projects in your Jira instance. If this option is unchecked, you must provide a list of projects for which the panel will be accessible.
Attributes - Select the attributes to be used for finding similar issues. You can define different attribute lists for different issue types based on your needs. The app supports built-in Jira attributes:
-Project
-Issue Type
-Status
-Priority
-Assignee
-Due Date
-Resolution
-Status Category
-Fix Version
-Affected Version
-Parent
-Reporter
-Labels
-Components
-Creator
As well as selected custom field types:
-single select
-multiple select
-user pickers (single and multiple)
-group pickers (single and multiple)
-checkboxes
-date
-radio button
-number field
Please note that in global configuration only global custom fields are available (not restricted to single 'Team-managed' Project).
Project Configuration
Go to
Poject Configuration → Apps → Similar Issues
.
Available configuration options include:
Override Global Configuration - Enable this option if you want to override the global configuration for Jira Similar Issue Finder. If this option is not available, please contact your Jira administrator.
Reset to global settings - Return to the global settings configured by the Jira administrator.
Attributes - Select the attributes to be used for finding similar issues. You can define different attribute lists for different issue types based on your needs. The app supports built-in Jira attributes:
-Project
-Issue Type
-Status
-Priority
-Assignee
-Due Date
-Resolution
-Status Category
-Fix Version
-Affected Version
-Parent
-Reporter
-Labels
-Components
-Creator
As well as selected custom field types:
-single select
-multiple select
-user pickers (single and multiple)
-group pickers (single and multiple)
-checkboxes
-date
-radio button
-number field
Please note that in project configurations are available only global defined custom fields for Company Managed projects and additional project created custom fields for Team Managed projects.
Similar Issues Panel
Plase note that panel has to be enabled for particular issues via selecting Similar Issues app on view of the issue:
Using panel:
After loading the panel, all attributes from the configuration (global or project-specific, if available) are selected in the attributes section. New attributes can be added each time using the "More" button, or existing ones can be removed by unchecking them. The displayed issues are sorted by the most recently updated.
Support and troubleshooting
If it happens that you come across a problem or have a question regarding Jira Similar Issue Finder, don’t hesitate and reach out to us through our support portal.
The support portal hands you the following types of requests to categorize your needs:
-Defect for reporting problems, bugs and other malicious behaviors
-New feature for requesting improvements and new functionalities
-IT Help for all other general questions about installation, licensing or configuration
Working hours
Minty Minds support operates every weekday from
9:00AM - 5:00PM PST. Our support crew will answer you within
24 hours.
Finding a bug in a software application is always a disappointing experience. We do our best to keep our apps thoroughly tested, but if it happens that you encounter a bug, we encourage you to raise a defect ticket in our support portal. If you want to help our support crew solve your problem quickly, provide the following information:
-Detailed reproduction steps so that our engineers can duplicate the defect in the test environment
-Screenshots or video files presenting the problems as evidence
